Astro Mehak (“we,” “our,” or “us”) is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines the nature of the information we collect, how we use it, and the choices you have regarding your data when you engage with our website, services, and content. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a) Personal Identifiable Information (PII):

Full name, email address, phone number

Birth details (date, time, and location of birth) required for astrology-based services

Any other information voluntarily provided through booking forms or communication

b) Transaction Data:

Details of purchases and payments made via third-party payment gateway (Razorpay)

Booking and session history

c) Usage and Technical Data:

IP address, browser type, operating system, device information

Interaction logs (pages visited, time spent, referring pages)

Cookies and analytical identifiers to enhance user experience

2. How We Use Your Information

We use the collected information solely for the purpose of providing and improving our spiritual services and customer experience. Specifically, we may use your data to:

a) Schedule, confirm, and deliver personalized astrology, tarot, or Akashic readings

b) Respond to inquiries or customer support requests

c) Send booking confirmations, reminders, and relevant notifications

d) Analyze website traffic and user behavior to enhance content and usability

e) Maintain records for compliance, accounting, and administrative purposes

We do not use your personal information for automated decision-making or profiling.

3. Legal Basis for Processing

Our collection and use of your personal data are based on:

a) Your explicit consent when submitting information via forms or booking services

b) Our legitimate interest in running a secure and efficient website and spiritual consultation platform

c) Compliance with applicable laws and regulations

4. Sharing of Information

We respect your privacy. Astro Mehak does not sell, rent, or lease your personal information to third parties. However, we may share limited information with trusted third-party service providers solely for operational purposes, such as:

a) Razorpay (for secure payment processing)

b) Google Meet or other video conferencing tools (for session delivery)

c) Email and calendar platforms (for confirmations and scheduling)

d) Analytics tools (e.g., Google Analytics) to monitor website performance

All such third parties are bound by confidentiality and data protection agreements.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

a) Delivering our services

b) Handling customer queries

c) Meeting legal, regulatory, or tax requirements

After this period, your data will be securely archived, anonymized, or deleted.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience. These small text files may collect anonymous data to:

a) Save preferences and session data

b) Track usage patterns for analytics

c) Support functional features (e.g., forms, booking)

You may adjust your browser settings to decline or delete cookies; however, this may affect the website’s functionality.

7. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal information, including:

a) Secure socket layer (SSL) encryption

b) Access controls and authentication measures

c) Regular system updates and monitoring

Despite our efforts, no method of online transmission is fully secure. You acknowledge that the internet is not 100% risk-free and use our website at your discretion.

8. Your Rights

You may request to:

a) Access or receive a copy of the personal data we hold about you

b) Correct or update inaccurate information

c) Withdraw your consent or request deletion of your data (subject to applicable laws)

d) Raise a complaint regarding misuse or unauthorized access

All such requests should be sent via email to: astromehakofficial@gmail.com. We aim to respond to all legitimate requests within 30 business days.

9. Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Privacy Policy

Astro Mehak reserves the right to update or modify this Privacy Policy at any time without prior notice. The revised version will be posted on this page with a new “Last Updated” date. We encourage you to periodically review this page to stay informed of how we are protecting your data.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, you may reach us at:

Name: Astro Mehak
Email: astromehakofficial@gmail.com
Phone: +91-9873484819‬